Refund and Return
In which situation we accept the return?
We promise to obey the return policy when the item has the problem below, but you must sent back the item after we knowing your problem and what you want us to do.
First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it.
Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem.
Third, you order a wrong item and negotiate with our customer service to return, the exchange policy is also for you. But you need pay the shipping cost.
Fourth, if we shipped wrong items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Senton and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please email us for special instructions at [email protected], Senton.
To get permission to return goods, please prepare the following materials:
Clear pictures and videos of the damaged parts. Or clear pictures and videos that prove that this product has been damaged and cannot be used.
Clear photos of the label attached to the outside of the outer packaging box of the product.
If you need other materials for your order, our customer service team will tell you.
Please submit all materials within 30 days after you receive the goods.
When your product needs to be returned, please give us the receipt of your return when it is returned. We need to register your return, otherwise we can't find your return information.
In which situation we don't accept the return?
First, Custom orders
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attribut es (e.g., finish, color, size) or wher:e a manufacturer builds only to order.
Secondly, if you order wrong item by yourself, or you found it is not you want to order (not quality problem), we can't provide you with replacement service.
Third, If the item is damaged by yourself.
Fourth, Any product damaged during installation cannot be returned for refund. Only parts that are in a condition where they can be put back on the shelf and r esold will be accepted for return. Before attempting installation of product please match and confirm parts ordered are correct. If parts are installed without confirming they are correct they cannot be refunded or returned.
Fifth, items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Sixth, goods purchased by you on non https://www.senton-tech.com/ websites.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Please check detail before you purchase on senton-tech.com . If you have any doubt, please check with our customer [email protected] , you can get our customers service information from our website.
If there is any reason you are not satisfied, you have 30 days from purchase to return it with a money-back guarantee.
For orders made on our website:
First, to start a return, you can contact us at [email protected] If your return is accepted, we’ll send you instructions on how and where to send your package.
Do Not ship product to Senton without first contacting Senton for Approval. Any unauthorized returns will be declined. Declined product will be discarded.
To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase.Please ensure that the item you're returning is repackaged with all accessories and documentation that were included when you received it.
Second, once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. We will cover the shipping cost for the returned product. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
Third, Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.
Fourth, Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.
If you have purchased an automotive item shipped from and sold by senton-tech.com that is defective and is covered by a our warranty, We will either replace the item or refund the cost of the item for the life of the published warranty.
Any questions,please reach out to our Customer Experience Team via email at [email protected]
Senton reserves the right to refuse refund on any order returned.
Senton cover the return shipping cost if return is authorized.
If possible, we ask that you return the item in the original packaging. If this isn’t possible, we respectfully ask that you carefully and securely pack the item for shipment. Items damaged during shipping are the responsibility of the shipper and will be declined.
senton-tech.com does not cover miscellaneous expenses. Including labour costs for removal and installation of a defective part, materials, storage，lost time or wages.
senton-tech.com shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled within 60 minutes after you receive the order confirmation email.
Once your order is shipped, we cannot cancel it for you.
CANCELLATION OF SALE
Outside Customer Service Hours: Mon - Fri: 2 pm - 10 pm EST
To cancel the order, you can find the order confirmation email in your mailbox, click to view the order status, enter the order status page and cancel the order. Or during contact center hours: for the first 60 minutes after the order is placed, Buyers can cancel their order by e-mail us via [email protected] Because the order that takes more than 60 minutes or is outside the working hours of the customer service team may have entered the dispatch queue, you can go to the order details page to cancel.
PS: Check your trash can if you can't find your order confirmation email in your inbox. Our order confirmation email is occasionally mistaken for spam. Before you click on this email, make sure it's not in the trash.
Our Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. An email confirmation will be sent to the address associated with your order, detailing the amount refunded.
If approved, you’ll be automatically refunded on your original payment method. The way your refund is processed depends on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.Depending on your bank's processing time, it may take up to 5-7 business days after we process the return to reflect on your account.
If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.
Please notice that 5% transaction fee refunded will be charged on order value which is covered by the buyer.
Accepted Payment Methods
We will accept the following credit cards:
Visa, Mastercard, JCB, American Express For Online Orders Only, PayPal
Both PayPal and Credit Card payments are processed on PayPal & Stripe official website, we do not store your bank information, it is safe and convenient for you to pay. And your shopping is guaranteed and protected by them.